Shipping policy

Last updated: July 2026

Thank you for shopping with Tail Haven! We're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Once your order has been dispatched, delivery typically takes 8–11 business days. Please note that delivery times are estimates and may vary due to factors outside our control, such as public holidays, weather conditions, or courier delays.

Shipping Partner

We partner with Aramex to deliver your orders. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Shipping Rates

We offer free shipping on all orders over R1,000. For orders below R1,000, shipping rates are calculated at checkout based on your location and order size.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email via the Aramex website.

Domestic Shipping Only

We currently only ship within South Africa. We do not offer international shipping at this time.

Delivery Address

Please ensure your delivery address is correct at the time of placing your order. Tail Haven is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we'll be happy to assist.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to us at tailhaven.support@gmail.com.