Orders are typically processed within 1–2 business days, with delivery times ranging between 8-11 business days.

Yes, we deliver nationwide across South Africa.

Please contact us as soon as possible with photos of the damage, and we'll help resolve the issue.

Many of our products are designed for both cats and dogs. Please check the product description for specific suitability.

Standard shipping is charged at R90, however free shipping is automatically added to checkout on orders above R1000.

We want you to be happy with your purchase. If you'd like to request a refund, please contact us and return the item for assessment. Refund eligibility is determined based on the condition of the product, its packaging, and whether it complies with our return policy. Approved refunds will be processed once the inspection is complete.